Privacy Policy
Last updated: March 23, 2026
Welo ("we," "our," or "us") is operated by Super Big Company. This Privacy Policy explains how we collect, use, and protect your information when you use the Welo mobile application and website (getwelo.app).
1. Information We Collect
Information you provide:
- Family profiles: Age group, skin conditions, and allergen preferences you set for personalized safety scoring. This data is stored locally on your device.
- Email address: If you subscribe to our mailing list via the website.
Information collected automatically:
- Product scans: Barcode data and product lookups are processed to return safety information. We do not permanently store your scan history on our servers.
- Device information: Device type, operating system version, and app version for troubleshooting and compatibility.
- Usage analytics: Aggregated, anonymized usage patterns to improve the app experience.
2. How We Use Your Information
- Provide personalized ingredient safety scores based on your family's profiles
- Process product scans and return safety analysis results
- Send email updates if you've subscribed (you can unsubscribe anytime)
- Improve and maintain the app's functionality and accuracy
- Respond to support requests
3. Data Storage and Security
Your family profile data (age groups, allergens, skin conditions) is stored locally on your device and is not transmitted to our servers. Product scan requests are processed through our backend but are not linked to your identity or stored permanently.
We use industry-standard security measures to protect any data transmitted between the app and our servers, including TLS encryption.
4. Third-Party Services
We use the following third-party services:
- Klaviyo: Email marketing platform for mailing list subscribers. Subject to Klaviyo's Privacy Policy.
- Fly.io: Cloud hosting infrastructure for our backend services.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
5. Children's Privacy
Welo is designed to help parents and caregivers make safer product choices for their families, including children. We do not knowingly collect personal information from children under 13. Family profile data (including children's age groups) is stored locally on the parent's device and is not transmitted to us.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Unsubscribe from marketing emails at any time
- Delete your local app data by uninstalling the app or clearing app data
- Request information about what data we hold about you
7. Data Retention
Email subscriber data is retained until you unsubscribe. Local app data is retained on your device until you delete it. We do not retain product scan data beyond the immediate request-response cycle.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email if you are a subscriber. The "Last updated" date at the top reflects the most recent revision.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: